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As far as we are concerned, service defines our business. From the first enquiry through the sales process, the design, implimentation, training and ongoing account management our focus is totally on delivering, meeting and exceeding our clients expectations.
We have been busy developing the way that we interact with our customers to ensure seamless interactions and continued high quality outcomes. Customers have access to our support network and expertise through a national point of contact from which we co-ordinate our response.
Technical support can be provided over the phone or one of our highly skilled technicians dispatched to your facility, if required. We schedule firm times for service calls so that customers know exactly when to expect a technician at their site.
Our technicians attending service calls meet with the site contact before starting any work and provide a documented service report for the site contact before leaving site. As part of our ongoing commitment to service quality, the site contact will be asked to comment on the quality of work and record this on the service report.