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CUSTOMER DESIGN PROCESS
The 365-BizFlo team works with customers to meet business challenges through a variety of approaches
INCLUDING
  • Business Process Management (BPM) – Define, implement and deploy a holistic solution while keeping in mind greater efficiency, adaptability, innovation, and governance.
  • Business Process Engineering (BPE) – Identify, analyse, rethink and redesign workflows based on priorities, outcomes, information capture and routing, linking, controls and centralized orientations.
  • Business Process Improvement (BPI) – Optimise, processes by aligning strategic objectives with stakeholder requirements to achieve more efficient results (better, faster, cheaper).
Our team collaborates with you to define and document business requirements and technical specifications
The result is a 365-BizFlo Requirements Specification document that includes
  • Purpose – Describes the business case, business goals, technical objectives, and criteria for success
  • Scope – Identifies processes to be streamlined and corresponding application design
  • References – Lists, documents and materials used for analysis and scoping
  • Key Performance Indicators (KPI's) – Identifies KPI's to be captured that measure efficiency and effectiveness leading towards solution optimisation
  • Process Modelling – Surveys all activities and rules within a workflow
    Workflow map – Illustrates workflow activities
    Business rules – Covers policies, procedures, roles, responsibilities, routing, escalations, deadlines, notifications, responses and other rules associated with workflow activities
  • User Interface Design and Form Configuration – Illustrates and identifies how users interact with applications
    Layout – Captures labels, fields, markers, etc.
    Inputs – Identifies data and documents to be collected, validated, reviewed and/or approved to properly complete a work item
    Rules – Covers rules embedded in the forms such as data constraints, conditions, actions, etc.
  • Configuration requirements – Determines configuration guidelines for optimum use
    User Information – Identifies user roles and responsibilities, user groups, authority groups, etc.
    Management requirements – Define user management
    User Interface – Details overall user experience and layout of user interface, menus, submenus, process variables
    Integration – Describes systems and applications to be integrated and data to be passed
  • Reports & Dashboards
    Style – Illustrates layout and identifies data to be captured
    Access – Identifies what users can see and do
    Ad-Hoc – Enables ad-hoc report creation for assigned users
  • Architecture – Defines system requirements
    Server Requirements – Defines server environments, Local/Cloud
    Client – Defines Thick/Thin client, PC, iOS, Tablets and Mobile.